A couple of weeks ago I ordered the Collector's pack from the limited edition poster thingy dA spammed my mailbox with. A little while later, a package from FedEx arrived at my local post office. That's where normality ceased.

Through a rip in the time/space continuum (or an error by FedEx), the package contained no posters, but rather a Basic Artist's Bag. My suspicions at the shipping box being quite small and box-y for posters turned out to be right. According to the dA shipping papers (which seemed to be correct, the only papers with my name on them was the FedEx shipping invoice) the bag was supposed to go to some guy in Switzerland. As you might have gathered, it hadn't.

So I bravely ventured forth and penned a letter to the support folks, and lo and behold, an answer arrives. It starts like this:

"Hello

Oh dear what a cock-up."

And goes on to tell me that I can keep the bag, and they'll send me a new set of posters. Completely free of charge.

Let me clarify that:
-I order a $60 set of posters.
-I get a $100 laptop bag by mistake.
-I'm sent a new set of posters.

My reaction: giddy, unbelieving laughter. That's what I call customer support. Or member support. Or whatever. Point is: holy fucking shit these people are awesome. Just had to get it out there. My impression of dA has always been good, but WOW.




on a related note: I've just invented the world's best savings plan/solved the global recession.